Reference

Service Terms and Regional Eligibility

We operate dkok under a framework that depends on your local law and the regions we can serve. This page covers how we define eligibility, what terms govern your account, and where you can reach us if you need clarity on any legal question.

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dkok Service Terms and Regional Eligibility
POLICY DETAIL

What We Handle and How You Control It

Every account on dkok generates data: login timestamps, deposit and withdrawal records, game selections, bet history and support messages. We store that data to run your account, process payouts and respond to any dispute you raise. This section explains what we keep, how long we retain it, who can see it and how you can request changes or deletion where your local law grants that right.

Data We Collect

We log your account email, mobile number for SMS verification, payment-method details for bKash, Nagad, Rocket or bank transfers, IP address, device type, and every transaction you make. We do not share this data with third parties for marketing.

Cookie Use

We place cookies to keep you logged in across sessions, remember your language preference, and track which games you opened so the lobby shows relevant suggestions. You can clear cookies in your browser; doing so will log you out.

Data Retention

We keep transaction records for six years to meet financial-record obligations. We hold account profile data as long as your account is active, then for two years after closure unless your jurisdiction requires earlier deletion or you request it.

Your Rights

If your local law grants rights to access, correct or delete personal data, email us with your request. We will verify your identity, confirm what data we hold, and action your request within the timeframe your jurisdiction requires.

CONTACT PATHS

Reach Us with Legal Questions

If you need to ask about eligibility, account terms, data handling or any other legal matter, we offer three direct channels. Each route reaches the same support team; pick whichever fits your schedule and device. We aim to reply within one business day for written enquiries and immediately for live chat during staffed hours.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page. An agent will confirm your region, answer policy questions and guide you to the right section of our terms if you need a specific clause reference.

Email Enquiry

Send your question with your account ID to our support address. We respond with the relevant terms extract and any clarification you need, plus next steps if your region's rules have changed recently.

Help Centre

Browse our policy articles and term summaries by topic—eligibility, data retention, withdrawal rules, account closure. Every article links back to the full legal text so you can verify the source yourself.

Legal Questions We Hear Most

You can open an account and deposit via bKash, Nagad or Rocket only if online gaming is permitted under the laws that apply in your area. We do not determine legality for you; verify your local rules before you play.

We operate under jurisdiction-dependent terms and do not claim a single global licence. If your regulator requires proof of our operating framework, contact support and we will provide the documentation your jurisdiction accepts.

We reserve the right to close accounts in regions where law changes. Any balance in your wallet will be returned to your original payment method, minus fees or adjustments set out in our terms.

Email support with your account ID and a deletion request. We will verify your identity, confirm what data we hold, then delete what your local law allows us to remove while keeping transaction records we must retain.

We do not withhold tax or provide tax advice. You are responsible for reporting winnings and paying any duty or tax your jurisdiction requires. Consult a local adviser if you are unsure of your obligations.

Click the Terms link in the site footer to see the complete document. It covers account rules, deposit and withdrawal procedures, dispute resolution, and the jurisdiction clauses that govern your access to dkok.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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